FAQ

GENERAL

WHAT IS THE DIFFERENCE BETWEEN THE TWO RETREATS?

The main difference is that naked Home Village is the preservation of a village and naked Stables Private Reserve is about the preservation of nature.

As for the experience, naked Home Village is made up of chic, renovated old farm-houses within a rural Chinese village, whereas naked Stables Private Reserve has been entirely built from the ground up of new, sustainable structures within a 60 acres resort, designed entirely by us.

Please note: naked Home Village is temporarily closed due to renovation

ACTIVITIES

DO I NEED TO BOOK ACTIVITIES IN ADVANCE?

Due to limited space, for spa appointments and horseback riding please book in advance. For all other activities, please reserve with your host upon arrival at the resort.

WHAT ENTERTAINMENT DO YOU OFFER?

For naked Stables Private Reserve please visit our facilities and activities pages.

HOW MUCH DO YOU CHARGE FOR HIKING?

Please click here for the hiking price information

HOW MUCH DO YOU CHARGE FOR HORSEback RIDING?

Please click here for the horsback riding price information

ROOM RATES AND PACKAGES

DO YOU HAVE A CHILDREN’S PRICE?

For children aged three and under, we offer complimentary baby cots and breakfast. For children aged 3 – 12 years, please inquire with our reservations team by phone: 021-64318901 or email: reservations@nakedretreats.cn for prices.

WHAT IS THE AVAILABILITY OF THE DIFFERENT EVENTS ON THE WEBSITE FOR NAKED STABLES?

Please refer to the events page on our website as we are constantly updating our special offers.

FOOD

IS BREAKFAST INCLUDED IN MY ACCOMMODATION FEE?

Yes. Each guest is credited with one delicious breakfast buffet at Kikaboni for each nights stay.

HOW MANY RESTAURANTS DO YOU HAVE?

We have three restaurants at naked Stables: Kikaboni Restaurant & BarThe Clubhouse Bistro and The Pool Bar & Pizzeria.

CAN I COOK MY OWN MEALS IN MY ACCOMMODATION?

Yes, we have full kitchenette set-ups in all of the Tree Top Villas where you can cook yourself. There is a gas BBQ on each Villa terrace as well. The Earth Huts, however,  are like a classic hotel room and therefore do not have any cooking capabilities.

CAN WE BRING FOOD TO COOK OR BBQ IN OUR VILLA?

Yes, you are welcome to bring whatever you like. Cook away!

PETS

ARE GUESTS ALLOWED TO BRING THEIR PETS TO NAKED STABLES?

Unfortunately not. We do not allow dogs, cats or any other pets at naked Stables in respect of our horses. Any one who shows up with a pet will not be able to check into our resort. However, we do allow dogs at our other property, naked Home Village, located 5.5km away.

COMMERCIAL PHOTOGRAPHY

are commercial shootings allowed on the property?

Commercial shootings are only allowed with prior written approval from naked Retreats PR department.

 

frequently asked questions

AVAILABILITY AND BOOKINGS

HOW DO I CONFIRM MY BOOKING?

Once we receive your request, we will tentatively block your room and send you a quotation within 24 hours. A credit card is required to guarantee your booking.
Please call our reservations team at 021-64318901 to provide us your credit card information. Once we have received your credit card information, we will send you a confirmation letter, and your reservation is complete.

In addition to booking via phone or e-mail, you can also book online.

WHAT is YOUR BOOKING AND CANCELLATION POLICY?

Please click here for information about the booking and cancellation policy

ACCOMMODATION

HOW MANY PEOPLE CAN AN EARTH HUT ACCOMMODATE?

Earth Huts accomodate up to 2 adults, plus one child with a baby cot.

HOW MANY PEOPLE CAN TREE TOP VILLAS ACCOMMODATE?

● 2-bedroom Tree Top Villa: up to 5 people 
(4 people in 2 double rooms and 1 person on a lounge bed at additional cost)
● 3-bedroom Tree Top Villa: up to 8 people 
(6 people in 3 double rooms and 2 persons on a lounge bed at additional cost)
● 4-bedroom Tree Top Villa: up to 10 people 
(8 people in 4 double rooms and 2 persons on a lounge bed at additional cost)

with WHAT FACILITIES ARE KITCHENS EQUIPPED?

All Tree Top Villa kitchens are equipped with an induction top, a microwave oven and an oven. On the terrace there is a gas BBQ that you are free to use.

with WHAT UTENSILS ARE KITCHENS EQUIPPED?

All Tree Top Villa kitchens are equipped with cutleries & plates, wine glasses, water glasses, 1 frying pan, 1 pot, 1 wok, cooking utensils, a cutting board, and a knife set.

Are there DVD Players available?

Yes, both Earth Huts and Villas come equipped with DVD players.
We also offer complimentary DVD rentals at our Activities Center.

ARE THERE SPEAKER HOOK-UPS?

Yes, both Earth Huts and Villas come equipped with iPhone/iPod docks.

Are BABY COTS AVAILABLE?

Yes, baby cots are available at the property. Please book in advance.

WHAT IS THE MAXIMUM NUMBER OF PEOPLE FOR SINGLE OCCUPANCY?

We have 121 bedrooms. The maximum capacity of the property is 121 people for single occupancy, 242 people for double occupancy, and 200 people for mixed single and double occupancy.

TRANSPORTATION

HOW LONG DOES IT TAKE TO GET TO YOUR RETREATS FROM SHANGHAI, HANGZHOU AND NANJING?

Shanghai to our retreats takes less than 3 hours
Hangzhou to our retreats takes around 2 hours
Nanjing to our retreats takes around 2 hours

Please note: Traveling in the larger shuttle bus or leaving during rush hour can add 30 to 60 minutes to the travel time.

WHAT ARE THE OPTIONS AND PRICES FOR TRANSPORTATION TO YOUR RETREATS?

You can take the shuttle from our Shanghai headquarters to naked Stables every Monday, Friday and Sunday. Or let us arrange a private car service for you. Please click here for all options and prices.

HOW CAN I FIND MY DRIVER AT THE HANGZHOU TRAIN STATION?

If you have booked a private car, once you exit the train, please walk through to the exit hall and look for your driver holding our naked Retreats sign. Your driver will be waiting for your arrival and will escort you personally to your car. If you are taking the shuttle bus, once you exit the train, please walk through to the exit hall and look for the driver holding our naked Retreats sign. Please check in with the driver who will then escort you to the bus. We will pass your contact details to your driver and the driver will call you if needed.

WHAT IS THE SCHEDULE AND CHARGE FOR YOUR SHUTTLE BUS?

Please view our convenient shuttle schedule for dates and times.

HOW DO I RESERVE A SEAT ON THE SHUTTLE?

To ensure a seat on the bus, please contact us at least 48 hours in advance to reserve your space. If you need to cancel your spot on the shuttle, please do so 48 hours in advance, or you will be charged the full price.

WEDDING

Can wedding photos be taken at the property?

Wedding photos can be taken at naked Stables Private Reserve. The cost for shooting is 1000 RMB. This price includes entrance to the property for four persons for four hours maximum. In addition 100 RMB per extra hour and 300 RMB per extra person will be charged. Guests who reserve this package need to check in and out at the front office.

 

 

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